Management is responsible for Quality and Sustainability Management of the Company. With the purpose of supplying products and services that fully satisfy the needs of the customers to the maximum efficiency, we put forth the following Quality and Sustainability Policy<\/em><\/strong> upon which the Quality Management System is based. This will be periodically reviewed by management through the review system, and will be based on the following:<\/p>\n<\/div>\n- Establishing QUALITY and SUSTAINABILITY as the foundations of our project, creating a specific department<\/strong> and position for this.<\/li>\n
- Aligning all company activities with the Sustainable Development Objectives, contributing as far as possible to adhering to Agenda 2030, with annual publication of our Sustainability Report<\/a>.<\/li>\n
- Upholding continual improvement<\/strong> as an ongoing objective which increases the quality received by our customers and involving them in it, as well as all of the personnel of the company.<\/li>\n
- Promoting a participative environment<\/strong> amongst the personnel, integrating them into the common objective and developing communications that promote teamwork, individual recognition and suggestions for improvement.<\/li>\n
- Monitoring and reducing service and management errors, with emphasis on prevention<\/strong> from reoccurrence.<\/li>\n
- Meticulously selecting the professionals hired onto the staff, and promote ongoing training<\/strong> of all employees of the company with the objective of ensuring maximum quality in customer service and the sustainability of the company.<\/li>\n
- Meticulously selecting the professionals hired onto the staff, and promote ongoing training<\/strong> of all employees of the company with the objective of ensuring maximum quality in customer service and the sustainability of the company.<\/li>\n
- Adapting the business model to the change in current context<\/strong> and restructuring the activity mitigating the impact of the threats faced by the industry.<\/li>\n
- Evaluating new opportunities<\/strong>, such as the impact of digitalisation<\/strong> in the restaurant industry, and likewise promote customer loyalty.<\/li>\n
- Maintaining Casa Monta\u00f1a\u2019s full integration<\/strong> into the character of the Cabanyal-Canyamelar District, and become an international referent for wine tasting encounters.<\/li>\n
- Dedication to social commitment<\/strong>, engaging in activities that support relevant non-profit organisations and involving both our customers and employees in these activities.<\/li>\n
- Helping to conserve of our culinary heritage.<\/li>\n
- Establishing the respect for our origins as the purpose of our business.<\/li>\n<\/ul>\n<\/div><\/div>